Reviews & Testimonials

Toyota of Olympia has serviced my car since I moved into the area 2-3 years ago. I’ve always been treated with respect and have found staff both helpful and friendly. My car is kept in great running shape and very understandable explanations are given for any work that needs to be done. Thanks to all for your good care of customers. It’s much appreciated!

I went in for an oil change without an appointment and was able to get in and out within the hour. The facility is incredible and great with children as they have an indoor playroom. Additionally we were able to eat as they also had a restaurant. One of the best dealerships I've been too. Staff was amazing and not pushy with any additional jobs needed for my vehicle.

I can not say enough about the service I received from Ian and his team. I would highly recommend considering buying your next new or used car from Ian. He treated me the way you should be treated when buying a car. I truly appreciate it. Friendly, courteous and just a genuine good guy! Thanks for getting me into my new BMW Ian! I hope to do business with you again! Also shout out to Stephanee for setting me up from the beginning. Thanks again!

I recently brought my Toyota to the service department at Toyota of Olympia and was thoroughly impressed with the level of professionalism and expertise of the staff. From the moment I arrived, I was greeted with a warm and friendly welcome and felt immediately at ease. The service advisor listened attentively to my concerns and made me feel like my car was in good hands. The service was completed in a timely manner and the quality of the work was exceptional. The staff went above and beyond to ensure that everything was taken care of and that my car was running smoothly. They even took the time to explain the work that was done and answer any questions I had. Overall, I had an excellent experience with the service department at Toyota of Olympia and would highly recommend them to anyone in need of car service. Their dedication to customer satisfaction and exceptional workmanship is truly remarkable. Thank you, Toyota of Olympia, for your outstanding service!"

It has been over a decade since I last purchased a car at a dealership and I was nervous because I didn't know what to expect. This dealership is great! The feel I got from them was a laid back, not pushy approach. Earle Thompson was my salesman and he is awesome! He was very helpful, responsive, easy-going, and friendly. I would recommend Earle and this dealership to anyone. Actually, I have already recommended him to a member of my family who's looking for a new car.

I had the best experience at Toyota of Olympia! I was here to buy my very first car and was pretty nervous. Deion instantly greeted me with a warming welcome which made me feel very comfortable. He was very helpful throughout the process and made my very first car experience memorable. Everyone who helped me had my best interest and helped me out the best they could which I am very appreciative of, they even put a bow on the car! This car dealership didn’t Just treat me like a customer they treated me like family. Thank you Lisa and Deion!

I didn’t have an appointment to get my oil changed and they were slammed so they weren’t taking walk ins that day anymore. But John at the front desk did his best to get me in after finding out I drove all the way from Kent to get my car serviced. He made sure my car was serviced with the right tech as well. He also told me about their oil change plan which is a great deal. I was very pleased with the service I got thanks to John!

Tony greeted us at the door, introduced himself, asked us how he could be of help, asked clarifying questions, answered our questions, and listened to us as we explained what we wanted. Tony was easy going and helpful. We never felt pressured to make a purchase, or sacrifice our goals for the vehicle we were looking for. Tony couldn’t find what we wanted on the lot, but he helped us select our new truck from the list of incoming deliveries. Adrian helped us with finding some upgrades like step sides and a rigid and secure bed cover. Lisa was also very accommodating, knowledgeable, and friendly. Overall we felt good about our purchase and our treatment at Toyota of Olympia.

I’ve been thinking about a 4Runner for years, and had been in to test drive one over a year ago and received great customer service, but I wasn’t ready to buy at that time. Toyota staff respected my wish and gave me some space, took me off their texts list, etc. I came back over a year later - first with a call in and I spoke with someone from internet sales who was super informative, detailed and thorough in answering questions and giving me what I needed to know to feel confident in a purchase! Carol and Vernon helped me to the finish line in finally purchasing my 4Runner: always communicating, answering questions, and caring for me as though I was a friend and not a customer. Grateful for their knowledge and service! I’m honored to be part of the Toyota of Olympia family!! Thank you, thank you!!

My first scheduled service for my new Camry was fantastic.I dropped off my vehicle and was treated with great customer service the entire time. Appreciate the free car wash that the Olympia Team offered. No worries, no hassle great experience!

I called ahead to ask about getting my brake light replaced, and they took me right in. I was ushered by a very nice service guy to Parts, bought the -$16 bulb, got an estimate of $54 to install it, with the caveat that a second bulb may need replacing and the housing removed, waited perhaps 40 minutes, and was checked out—$0000 charge! My contacts were polite, helpful, professional, and efficient. I was treated with courtesy and kindness. My agent, Jose, told me they like to take care of us when it’s such a minor, quick repair. Thank you, Toyoto of Olympia. I’ll be back.

What a pleasant and personable experience. I wanted a new Rav4, and the nice folks at Toyota of Olympia kept me updated when they were expecting more so that I could put a deposit down and reserve one. I received personalized videos addressing me by name to keep me updated. When it arrived, I was greeted and treated warmly. The process was quick and easy; and they went over everything about my new vehicle that I wanted to know before I signed anything. I would definitely recommend this place if you are looking for a quality Toyota. Thanks Stephanee and Brandon!

Service was fantastic. They are very busy, but they can fit walk-ins in up until the end of the day and seem to run very efficiently. I went in for routine service and was out in about an hour without an appt. The waiting area is very comfortable with coffee shop, massage chairs, multiple TVs, lots of space to spread out. Best of all, very low pressure sales trying to sell new filters at the end, not pushy at all. Would recommend!

Best experience we've had buying a vehicle, and we have bought many over the years. Kirk Bennett is an amazing sales person who goes above and beyond to make sure you are completely satisfied. He kept us up to date on when our truck would be arriving and made sure all our questions and concerns were addressed before we drove our truck of the lot. Even enjoyed dealing with our finance officer. She was fantastic, very informative and not pushy at all. Up until this dealership, out experiences with the finance officers have been pretty unpleasantl. Not this time. Highly recommended this dealership.

I personally want to thank the service manager Terry for such excellent customer service. From speaking to him over the phone about an issue with my car to meeting him in person. He was very helpful and knowledgeable. He replaced the battery in my key fob which was causing some battery drainage issues on my car. Thank you Terry for figuring out my issue and for being so nice and helpful. You are appreciated!

Overall experience was great with Tony. He was efficient and effective at getting me what I wanted. It was my 1st time buying a car and he made me feel right at home. I now know how to go about buying a car in the future and it’s all thanks to Tony!

Advisor Jose Lozano was excellent! He explained everything well. I usually drop my van off, but today I waited. Toyota Olympia has a little cafe so I had an omelet, hash browns and a large biscuit for breakfast! It was tasty and waiting in their larger lounge area was comfortable. If they put recliners in it’d be almost home. Thank you Toyota of Olympia for a pleasant wait and excellent service on my van. They didn’t even get grease on my light colored interior.

Honestly, I’m far from the type of person that loves to leave reviews. I had such a positive experience at this dealership that I thought that I needed to leave a review. As a first time Toyota buyer, every question was answered in the most professional way possible. The salesman, Noel, was an absolute pleasure to work with. I have bought cars in the past and those experiences were no where near close to this one. After the process of purchasing my truck was complete, I sat down with a gentleman that explained the entire process of purchasing accessories and why the Brand was important to him. Being in the military, this was the best experience I could have gotten. I would recommend this Dealership to anyone.

My experience with Toyota of Olympia was hands down the best experience I've ever had at a dealership! Thank you Nathan and Derek for keeping me informed if any available vehicles were coming in. Thank you especially to Earle Thompson for being an outstanding sales rep and guiding me through the car dealership process! Earle and the entire TOO team made this experience so easy for me. Everyone I spoke with was so friendly and helpful. I cannot thank them enough for getting me into my dream vehicle. I am SO happy!

Ultimately, service is that which one seeks from any business. But at Toyota of Olympia ”great” precedes service. Why? Because of the way we were treated from initially making the appointment to driving up to the service bay, to being welcomed in a kindly manner by the agent. Every step of the process was functional, proper, and made us feel as welcomed customers. We moved here from SoCal so this was the first time visiting this location because our car required service. If one seeks to wait then consider yourself being treated like home. While coffee is complimentary, you can also purchase a meal (breakfast, lunch, or dinner) which is served by very friendly wait staff. Sit at a table or one of many comfy chairs. They even have an espresso machine with plenty of standard coffee ☕ choices. Seems as though you don't need to be having your car repaired to take advantage of the cafe.